Get’er Dun Clean Terms and Conditions is provided as a guide of what is expected of our clients.
Payments
Payment for cleaning services is due in full at the time of service unless other arrangements have been made. We currently utilize Square to secure and process your credit card information. If you will be paying by check or cash on a regular basis, and no one is going to be home on the day of your scheduled cleaning service, payment must be left on the counter. If we arrive to clean and there is no payment, we will contact you immediately. If we are unable to contact you we will need to reschedule your appointment and you will be charged a cancellation fee of $50.
Get’er Dun Clean gladly accepts payment in the following forms: Cash, Personal Check, and Credit Cards, you may also pay through Venmo. Please make checks out to Dena McDole. Should a check be returned, a $ 35.00 Returned Check Fee will be added to your account. Get’er Dun Clean does not accept post dated checks.
All initial, deep, one-time, move in/out and seasonal cleanings are based on Square Footage of the residence and condition of the home.
Regular Clients- If paying by check or cash on a regular basis, please leave all payments for services on the kitchen counter. We pride ourselves in giving superior service to our clients. We go above and beyond to make sure you are completely satisfied with your cleaning service. If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning and we will return to re-clean the area/areas you are dissatisfied with at no additional cost to you.
In the event a payment arrangement was made and an invoice was sent, Get’er Dun Clean may charge a late fee for any amounts which are not paid when due. The late fee will be 10% of the subtotal each month the invoice is not paid. Customers shall also be responsible for all costs of collection (including reasonable attorneys’ fees) to collect overdue amounts.
Skipped Cleanings & Cancellations
As a general cleaning client, a part of what you pay for is a consistent spot on our schedule. Having a consistent spot ensures that you receive a discounted rate. Any gaps in regular service MAY increase your rate if additional time is needed in order to bring your home back to maintenance level. A cancellation fee will also apply if you do not cancel at least 12 hours in advance or the night before. (See below)
If you need to cancel or reschedule your cleaning service, please give us at least 12 hours notice. Please consider our scheduling/preparations and that we are reserving a time slot for your cleaning. A fee of $50.00 will be applied to all accounts that are not canceled/rescheduled at least 12 hours before your scheduled cleaning day.
Valuables
Should you decide that you would like us to clean items within curio cabinets or items of monetary/sentimental value, the following release of liability shall be in effect:
Client hereby releases Get’er Dun Clean from all liability arising out of cleaning these items. Client understands that he/she is completely responsible for repairing or replacing any damaged item or items even if Get’er Dun Clean may have caused the need for repair or replacement.
Service Limitations
a). We do not climb higher than a 2-step ladder
b). We cannot move furniture over 15 lbs but will try to reach a visible place with an extension duster
c). If an area in the home is considered or has the potential to be considered a bio-hazard, that area will not be cleaned (emptying/cleaning cat litter boxes, human/animal excrement, etc).
It is to the clients advantage to have the home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning. At Get’er Dun Clean, we provide light straightening of the areas that we clean. If such areas/surfaces are cluttered at the time of cleaning (This includes children's toys on floors and tables), your team will clean around those areas and you will be notified.
Entry to Homes
Get’er Dun Clean has three different options to choose from so that your cleaners have entry into homes.
1). Clients that opt to not give a key to the company must be home on their day of cleaning. Because we try to give an exact time, the client must be home during their specific time frame to let the cleaners in/out of the home. If no one is home when the cleaners arrive, a cancellation fee will be charged. (See fee above)
2). Clients may provide the company with a key. In the event of termination of the cleaning agreement, keys will be returned to the client within 48 hours of the final cleaning. For your protection, keys will not be linked to any information pertaining to the client. Keys are kept in a secured area and are cross referenced in case of loss.
3). If a client chooses to leave their door unlocked, place the key under the mat, or leave their house key in an unsecured place for the cleaners to gain entry, the client releases Get’er Dun Clean from all liability that arises from damage made before or after the cleaners leave the premises. The client understands that they will be responsible for any damages that are caused before/after their scheduled cleaning team.
It is not necessary for the client to disarm their alarm system for their scheduled date of cleaning. If you would like, you may contact your alarm company and have a house cleaner code issued.
Price Increases
Get’er Dun Clean reserves the right to adjust client rates at any time. You will be notified 14 days prior to any price increases.
Employee Solicitation
When entering into an agreement for services with Get’er Dun Clean, you agree not to solicit for hire any staff member introduced to you by Get’r Dun Clean for any home-related services. If you are found to have solicited one of our staff members, please be advised that our referral/ training fee is $2,500 payable to Get’er Dun Clean immediately upon employing our staff for any services to your home/ business. Your maid (s) will also be immediately terminated.
No Contracts
Get’er Dun Clean does not require any contracts therefore either party may cancel service at any time for any reason.
Digital Media
Occasionally we like to take before and after pictures of your home. Interior pictures will be for our reference and will not be published without your consent. Interior images will be focused on the room and or damage we may find and will not be focused on personal property unless it is your personal property that was damaged and is required by our insurance to process a claim. Please inform Get’er Dun Clean if you do not wish to have any before and after pictures of the inside of your home shown on our web page or social media.. At no point will any image include images of any person living in the home or personal identifying objects. We do respect your right to privacy.